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  • How do I track my order?
    Email
  • Do you ship international?
    YES we do. Please visit Shipping and Delivery for full details.
  • Do you offer free shipping
    Yes Shipping in New Zealand and Australia is free. Free shipping is offered for purchases over $150 to all other countries
  • What payment methods do you accept?
    We accept Visa, Mastercard, AMEX, Bancontact, iDeal, Shop Pay, Apple Pay and Google Pay. Prefer to buy now and pay later? We accept After Pay. Prefer to direct bank transfer? We accept bank transfer too!
  • I have entered my Address incorrect. What do I do?
    If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via contact Us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
  • Do you offer free shipping
    YES we do All New Zealand and Australia orders are free of shipping. All orders over
  • Do you provide a warranty?
    Under our warranty, we’ve got your back. This means that for 12 months from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewellery occurs. Just contact us and we'll work together to find a resolution. We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party.
  • How do I care for my Jewelry
    As huge jewellery lovers and perfectionists, we recommend that you do not wear any jewellery (ours or others) in the shower, always take your jewellery off before going to bed and before cleaning with harsh chemicals and washing your hands/using hand sanitiser. It’s also a good idea to always put your jewellery on last – after applying makeup, hairspray and perfume. We strongly believe in limiting exposure to any potential chemicals and irritants in order to ensure your jewelry lasts the test of time. For full care instructions please visit Care of my Jewelry.
  • How do I subscribe to your news letter
    Simply enter your email in the space provided at the bottom of every page on the site, and click 'Join'. If you create an account with Pink Scarlett you will also be automatically included on our mailing list, unless you choose to opt out. Creating an account will also allow you to create Wishlist's, submit product reviews, check prior orders and checkout faster.
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